Current SLAs

Assessment
Document indexing Conditional approval - Purchase Conditional approval – Refinance Formal approval
5 days
5 days
5 days
4 days

For requirements of fully packaged applications, see the Resimac Prime and Specialist Supporting Document Checklist.

Information last updated: 19 November 2024.

Contact Your BDM

We’re here to help. Simply leave your details here and we will get back to you.

* Callbacks are scheduled within normal business hours.
panel clost button

I'm a customer

If you're an active customer then login to Loan Enquiry to view your online account balance here.

Essential Website Maintenance
Please be aware that Loan Enquiry will be undergoing maintenance and it may not be available during
the following times:
8:00pm – 8:30pm (AEST) on Wednesday 21 April 2021

We apologise for any inconvenience this may cause.

I'm a broker

Access our online loan submission system (RESIQ), loan scenario information, full product information and more.

Due to planned server maintenance, our Broker Login page will not be available on Sunday 27th February between 2:00am and 6:00am AEDT.

We apologise for any inconvenience caused.