Articles - CustomerZone is now live!

CustomerZone is now live!


Your Resimac clients now have access to an advanced online loan management platform called CustomerZone.

The new platform launched yesterday, and your clients will have received their login details ahead of the launch. All new Resimac customers will receive access to this new platform upon settlement.

CustomerZone replaced the existing Loan Enquiry platform and can be accessed at

New features and benefits

Put simply, CustomerZone is a new and improved self-service platform. You can:

Transfer funds to external accounts (Pay Anyone and transfer between internal accounts within the same loan agreement)

Change repayment frequency and date, make additional repayments and increase the total repayment amount

 Gain direct access to BPAY, one-off, scheduled and recurring payments

Update your postal address

Submit a Service Request

Activate Visa Loan Access cards, change your PIN, report lost/stolen/damaged cards

We also have some great new features coming, including a mobile app that will enable customers to access their loan account from anywhere via smartphone devices, and a digital wallet feature on tap and pay.


Any questions?

If you have any Resimac customers reach out to you in regard to this update, please refer them to our online help, where they can view frequently asked questions or contact us for further assistance.


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Essential Website Maintenance
Please be aware that Loan Enquiry will be undergoing maintenance and it may not be available during
the following times:
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We apologise for any inconvenience this may cause.

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Due to planned server maintenance, our Broker Login page will not be available on Sunday 27th February between 2:00am and 6:00am AEDT.

We apologise for any inconvenience caused.