Coming soon: A better way for customers to manage home loans

In the coming months, we will launch a new online loan management platform, whilst transitioning to a new core platform. These changes will positively impact both your business and the experience of your Resimac customers.

Introducing CustomerZone

CustomerZone is a new platform that will enable your customers to have greater access and control over their loan, with a fast, feature-rich and intuitive user experience.

CustomerZone replaces the previous Loan Enquiry platform.

The new features of CustomerZone (formerly Loan Enquiry) include:

• Ability to setup transfer of funds to external accounts – Pay Anyone, transfer between internal accounts within the same loan agreement
• Direct access to BPAY, one-off, scheduled and recurring payments
• Ability to activate Visa Loan Access cards, change PIN, report lost/stolen/damaged cards
• Update postal address
• Submit a Service Request

Any questions?

We will be reaching out to all existing Resimac customers to inform them of the launch (including details on how to access the new platform). Post-launch, all new customers will receive access to the new platform upon settlement.