Articles - Coming soon: A better way for customers to manage home loans

Coming soon: A better way for customers to manage home loans

In the coming months, we will launch a new online loan management platform, whilst transitioning to a new core platform. These changes will positively impact both your business and the experience of your Resimac customers.

Introducing CustomerZone

CustomerZone is a new platform that will enable your customers to have greater access and control over their loan, with a fast, feature-rich and intuitive user experience.

CustomerZone replaces the previous Loan Enquiry platform.


The new features of CustomerZone (formerly Loan Enquiry) include:

  • Ability to setup transfer of funds to external accounts – Pay Anyone, transfer between internal accounts within the same loan agreement
  • Direct access to BPAY, one-off, scheduled and recurring payments
  • Ability to activate Visa Loan Access cards, change PIN, report lost/stolen/damaged cards
  • Update postal address
  • Submit a Service Request


Any questions?

We will be reaching out to all existing Resimac customers to inform them of the launch (including details on how to access the new platform). Post-launch, all new customers will receive access to the new platform upon settlement.


If any of your Resimac customers reach out to you in regard to this update, please refer them to our Customer Care team on 1300 764 447 or email us at, and we'll be happy to help.

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