Information about coronavirus COVID-19:

 

We at Resimac are taking every step possible to ensure the health and safety of our customers, staff and the wider community and to minimise any disruptions resulting from the coronavirus COVID-19. During this time we thank you for your patience, and apologise for any inconvenience if our service levels do not meet your expectations.

Supporting our customers who have been impacted

If your customers have been affected by COVID-19 and are concerned about your financial position, please see our Financial Hardship Assistance page here.

We have consultants available to help with enquiries and discuss the relief options available to customers experiencing financial hardship.

Common types of assistance we support include:

  • Deferred repayments
  • Long term repayment arrangements
  • Time to seek financial / counselling advice
  • Reduced repayments
  • Capitalisation of arrears

Our team of specialists will work in partnership with your clients to determine the most suitable arrangement.

Supporting brokers

Due to the evolving COVID-19 situation, our staff remain committed to supporting you. Resimac has enacted its Business Continuity Plan that involves staff working remotely and BDMs will continue to be available for phone and video conferencing.

Please rest assured that during these unprecedented times, we understand the importance of keeping the wheels turning and will continue to focus on providing efficient processing of loan applications. Over the last few months, Resimac has continued to provide its business partners with exceptional turnaround times. In most instances, this has been one day for fully packaged and complete applications. If there are any changes to our SLAs, they will be updated here.

Where borrowers have requested, and Resimac has granted, a moratorium on loan repayments we will continue to pay trail to our brokers.

In addition to protecting your income, we are also doing what we can to ensure doing business with us is as convenient as possible for you during this time and into the future. Some of these things include:

  • Already allowing for non face-to-face interviews and identification, and expanding this to shortly include digital and electronic signatures and remote identification
  • Where available, moving towards digital loan documentation, emailed directly to the borrower for electronic execution – no more paper
  • Expanding our recently released Electronic Valuation Report to capture more loan products and loan types

General coronavirus information

For general information about the virus including how you can protect yourself, we recommend visiting the dedicated page on the Australian Government Department of Health website.