Due to the evolving COVID-19 situation, our staff remain committed to supporting you. Resimac has enacted its Business Continuity Plan that involves staff working remotely and BDMs will continue to be available for phone and video conferencing.
Please rest assured that during these unprecedented times, we understand the importance of keeping the wheels turning and will continue to focus on providing efficient processing of loan applications. Over the last few months, Resimac has continued to provide its business partners with exceptional turnaround times. In most instances, this has been one day for fully packaged and complete applications. If there are any changes to our SLAs, they will be updated here.
Where borrowers have requested, and Resimac has granted, a moratorium on loan repayments we will continue to pay trail to our brokers.
In addition to protecting your income, we are also doing what we can to ensure doing business with us is as convenient as possible for you during this time and into the future. Some of these things include:
- Already allowing for non face-to-face interviews and identification, and expanding this to shortly include digital and electronic signatures and remote identification
- Where available, moving towards digital loan documentation, emailed directly to the borrower for electronic execution – no more paper
- Expanding our recently released Electronic Valuation Report to capture more loan products and loan types