How a back-to-basics ‘hack’ can help deliver quicker approvals
It’s encouraging to see that the third-party channel is busier than ever and that consumers see the true value and benefits the channel delivers.
But whilst business is good, it does come with its cons as demand begins to put pressure on the capacity of lenders to deliver approvals within expected times (SLAs).
As lenders adapt and respond to this increasing demand and strive for quicker SLAs and high customer satisfaction, one back-to-basics ‘hack’ Resimac is seeing deliver success for brokers is the religious use of our Supporting Documents Checklist.
Experienced and new brokers alike can ensure their applications are assessed without delay by diligently satisfying all the requirements listed on the checklist and submitting it (completed) with the application.
Any missing documents in an application, such as missing pay slips or a missing exit strategy, result in the application being paused until all documents become available.
By going through each item in the checklist before submitting applications, brokers can ensure they never miss anything, especially when they’re juggling multiple clients at a time.